Privacy statement


1. Introduction to the Veneranda Fabbrica del Duomo di Milano internet site
Welcome to the Veneranda Fabbrica del Duomo Milan internet site. This Privacy Policy (hereafter, the “Privacy Policy”) applies to the personal information of each User (hereafter the “User”), received by the internet site of the Veneranda Fabbrica del Duomo di Milano at the address (hereafter, the “Site”) or handled by the Veneranda Fabbrica del Duomo di Milano when Users log into the site.The Privacy Policy contains the information provided pursuant to Art. 13 of Legislative Decree. No. 196/2003 (hereafter, "Code regarding the protection of personal data") and is inspired by Recommendation no. 2/2001 adopted by the European authorities on 17 May 2001 with regard to personal data protection, united in the Group established by Art. 29 of Directive no. 95/46 / EC, in order to establish minimum requirements for the collection of personal data online. The information applies only to the website and is in no way applicable to the various other websites to which the User can be redirected via links contained within the site, which may include portals and systems managed by third parties; the Veneranda Fabbrica del Duomo di Milan claims no knowledge or responsibility for the data control, methods and aims of these parties.The Privacy Policy is regulated by Italian law and in particular by the Code governing the processing of personal data by anyone who resides in or has offices in Italy, and ensures that the processing of personal data takes place in full respect of human rights and fundamental freedoms, and of the dignity of the User in question, with particular reference to privacy, personal identity and the right to personal data protection.The Privacy Policy may be changed or simply updated, in whole or in part, in light of any legislative changes; once posted on the website, such changes and updates to the Privacy Policy will be binding.

2. Data controller
In this instance, the data controller is Veneranda Fabbrica del Duomo, with registered office at Via Carlo Maria Martini, 1 Milan 20122 (MI). The Veneranda Fabbrica is at no. 315 on the Register of Legal Persons at the Prefecture of Milan, Italian Tax Code and VAT no. 01989950157.The Veneranda Fabbrica del Duomo di Milan independently establishes the purposes and methods of data processing and the security procedures to be applied to ensure the confidentiality, integrity and availability of data.

3. Data processing purposes
Users can navigate the site freely, and do not require authentication credentials.The provision of personal details (such as, for example, personal information and email address, hereafter, the "Details"), as well as the entry of authentication credentials can be requested during the login process to the Veneranda Fabbrica del Duomo di Milano website, in order to allow the use of certain services (hereafter, the "Services"). These include: the ability to make donations online, booking tickets for Duomo's Monumental Complex (including the Cathedral, the Baptistery of San Giovanni alle Fonti, the Cathedral Museum, the Terraces, the Baptistery of St. Stephen, the Church of Santa Maria Annunciata in Camposanto and the Church of San Gottardo, hereafter the "Monumental complex" ) and booking of audioguide, videoguide and radioguide systems for use within the Monumental Complex.In particular, the data, if provided by the User, may be used for the provision of the services available on the website and specifically to:
register and confirm bookings made by the User for any of the sites in the Monumental Complex;
register and confirm bookings made by the User for audioguides, videoguides and radioguides to be used within the Monumental Complex;
receive donations and fulfil the requirements necessary regarding donations made by the User;
fulfil any accounting and tax requirements relating to the activities listed above, included in the processing of personal data carried out by Veneranda Fabbrica del Duomo di Milano;
trace the perpetrators of any crimes (in the case of specific requests and on behalf of the competent authorities)
send invitations to events, concerts and other shows organised by the Veneranda Fabbrica del Duomo di Milano, subject to the explicit consent of the User; 
send promotional offers regarding the Veneranda Fabbrica del Duomo di Milano, subject to the explicit consent of the User;
send customer satisfaction questionnaires, subject to the explicit consent of the User.
As mentioned above, the provision of data is optional, but the absence of this makes it impossible for the Veneranda Fabbrica del Duomo di Milano to offer its services.The above information is provided during the login process to the Veneranda Fabbrica del Duomo di Milano site, and must be accepted by the User for access to services. The possible uses of data listed above are displayed at this stage, and the User will be required to make a specific choice.

4. Data processing methods
Data processing is carried out mainly through electronic means by the Veneranda Fabbrica del Duomo di Milano and by other parties, carefully selected for their reliability and skill. These parties perform operations that are essential to achieve the purposes strictly related to the use of the site and its maintenance. Personal data will not be disclosed to third parties, except in cases where disclosure is required by law or for purposes envisaged by the law for which the consent of the person concerned is not required. In such cases, personal data may be made available to third parties who will act independently and only for these purposes (for example, in the case of requests made by the police, by the courts or by other competent authorities, or to fulfil obligations arising from the contract with the User).

5. Duration of data handling
The personal data is only retained for the time strictly necessary to achieve the purposes for which it was collected, in accordance with the provisions of the Code, and in respect of the regulations regarding lawfulness, fairness, relevance and lack of excess. 

6. Personal data security
Specific security measures are taken by Veneranda Fabbrica del Duomo di Milano in order to prevent the loss and/or illicit or incorrect use of personal data, as well as unauthorised access to this.Veneranda Fabbrica del Duomo di Milano reserves the right to delete accounts and all related data if illicit content is discovered, or content which could prove harmful to the image of Veneranda Fabbrica del Duomo di Milano and/or its products/services or third parties, or indeed any other content that is deemed offensive or that promotes illegal activities, defamatory or pornographic material, inciting violence, or material promoting discrimination based on race, sex, religion or sexual orientation.

7. User Rights, pursuant to Article 7 of the Italian Civil Code
The User may freely exercise their rights at any time in accordance with Article 7 of the Code, such as accessing their data, obtaining confirmation of the existence of personal data which relates to them, even if this has not yet been registered, and of the origin and content of this, verifying its accuracy and requesting that this be integrated, updated or corrected. The User also has the right to request that their data be deleted or made anonymous, or that any data processed in violation of the law be blocked, as well as objecting to the handling or their data for legitimate reasons.Users may access their data at any time and exercise their rights under Article 7 of the Code by written notice, to be sent to the Veneranda Fabbrica del Duomo, at its registered office at Via Carlo Maria Martini, 1 Milan 20122 (MI), or by email to, Tel. +39 02 72022656 Fax +39 02 72022419, where Users can also access the up-to-date list of data controllers appointed in accordance with Article 29 of the Code. The Veneranda Fabbrica del Duomo di Milano cannot guarantee to Users that the measures taken in the interests of site safety and of data transmission on the site limit or exclude any risk of unauthorised access or dispersion of data from devices used by Users. For this reason, we recommend that Users ensure that their computers are equipped with appropriate software to safeguard data transmitted online, both incoming and outgoing (such as up-to-date antivirus systems, firewalls and spam filters).

8. Subjects authorised to handle User Data
The Veneranda Fabbrica del Duomo di Milano engages third parties in processing of User data; these third parties are selected with great care on the basis of their experience, skill and reliability, and must guarantee full compliance with existing provisions regarding the processing of personal data, with specific reference to personal data security.These companies are appointed for this purpose, according to the type of duties entrusted to them by the Veneranda Fabbrica del Duomo di Milano, and are responsible for managing and processing data and carrying out their activities in accordance with the instructions given by the Veneranda Fabbrica del Duomo di Milano, and remain under the control of the latter.

9. Use of cookies - COOKIE POLICY 
In compliance with the Provision issued by the Italian Data Protection Authority (Garante), "Identification of simplified procedures for information and the acquisition of consent for the use of cookies", of 8 May 2014, published in Official Gazette No. 126 of 3 June 2014, the banner on the home page of the site refers to this document, which provides information about how cookies are used by the Veneranda Fabbrica del Duomo di Milano or any third parties, and the ways in which cookies can be managed by the User.Veneranda Fabbrica del Duomo di Milano does not use marketing or profiling cookies on the website. In light of the above, while the User is browsing the site, the Veneranda Fabbrica del Duomo will receive so-called "Technical" cookies ("Navigation or session" cookies, i.e. technical text files which are used to ensure full site functionality, which allow the User to be remembered on subsequent login (if this functionality is activated by the User), as well as so-called "Analytical" cookies, used to collect information in an anonymous and aggregated format, for statistical purposes, and finally, so-called "Functionality" cookies, which are used in certain services, such as language settings).Third-party cookies or social networking may also be installed on the site: it is understood by law that the Veneranda Fabbrica del Duomo di Milano has no control over these cookies, nor any obligation to provide information and consent regarding these; the link to the updated information and the consent forms for third parties is indicated below:

Facebook(for more information  click here)
Twitter (for more information click here
Google Analytics (for more information click here)
Youtube (for more information click here)

Failure to disable cookies through continuing onto the site or clicking on an element of the site (for example, an image or a link) will be taken as consent to the use of cookies.Lastly, Veneranda Fabbrica del Duomo di Milano will only retain cookies for the time strictly necessary for the provision of the services in question, and in any case, not for longer than seven days.